Refund policy

Straightforward: if we cannot give you what you paid for, you get your money back.

Tyres ordered in for you

• Before we place the order with our supplier: cancel for any reason and we refund the full amount.
• After the order is placed but before fitting: we refund in full once the supplier takes the tyres back, which they normally do. If a supplier charges us a return fee for a tyre ordered specially, we will tell you the amount before deducting it, and it will never be more than that fee.
• If the supplier cannot deliver, or a tyre arrives late, damaged or not as described: your choice of an equivalent tyre or a full refund.

Work already done

Fitted tyres, servicing and repairs are not refundable once carried out, except where the goods or work are faulty. Faulty goods are repaired, replaced or refunded in line with your consumer rights. Tyres carry their manufacturer’s warranty, and we handle the claim for you.

How a refund is paid

• Refunds go back the way you paid: a card payment, online or in the shop, is refunded to the card you paid with, through our card provider Dojo. We cannot refund an online card payment in cash or to a different card.
• We issue the refund within two working days of agreeing it. Your bank normally shows it within five to ten working days.
• Part refunds are used where only part of an order is cancelled, for example one tyre out of four.

Online payments, deposits and pay links

A payment made online, or through a link we send you, is refundable in full until the goods are ordered or the work is done.

To ask for a refund

Ring 01 295 3829 or email info@acetyres.ie with your name and the car’s registration. Last updated 21 October 2026.